One bad interaction
is all it takes.
32% of customers walk away after one unpleasant encounter. 92% leave after two or three. If your team is handling calls, chats, texts and social messages with tools that don't talk to each other, you're one bad interaction from losing a customer you worked hard to get. We have a contact center sized to your business.
Handling a high volume of customer interactions across channels is hard enough. Doing it without visibility into how those interactions are going, whether customers are frustrated, satisfied, or about to walk, makes it harder to fix problems before they cost you the customer.
The Problem:
Your contact center can't show you what's actually happening
How Enterprise Cloud Contact Center Solves It:
Our Enterprise Cloud Contact Center delivers a customizable, easy-to-use solution on top of any platform, including Microsoft Teams, with advanced tools like AI-based sentiment analysis built in.
Already running on Microsoft Teams?
The platform works on top of any platform you're already using, including Teams.
Outgrowing a one-size-fits-all setup?
A customizable, as-a-service model adapts to how your business operates.
Can't tell how interactions are going?
AI-based sentiment analysis spots frustration and satisfaction as it happens, not after the customer's gone.
Need advanced tools without a rebuild?
Advanced communication tools designed to deliver outstanding support and build stronger relationships.
Contact center technology has historically been built almost exclusively for large enterprises and dedicated outsourced call centers, leaving smaller businesses stuck choosing between going without or paying for far more than they need.
The Problem:
Enterprise-level support has always meant an enterprise price tag
How SMB Cloud Contact Center Solves It:
Our SMB Cloud Contact Center brings enterprise-level, multichannel contact center capabilities to smaller businesses at a cost that actually fits.
Priced out of enterprise tools?
Get enterprise-level capabilities at a cost built for smaller businesses.
Juggling channels separately?
A multichannel platform brings your customer conversations together instead of scattering them.
Worried you'll outgrow it?
Built to support your business today and as it grows.
Not every business needs full omnichannel and AI-driven analytics. Sometimes you just need a modern, secure way to handle a high volume of calls without it being complicated to set up or use.
The Problem:
Basic call handling shouldn't require enterprise complexity
How Call Center Solves It:
Our Call Center solution gives you modern, secure communications with automatic call distribution (ACD) built in, so calls get where they need to go without extra complexity.
Calls not reaching the right person fast enough?
Automatic call distribution (ACD) is built in, so calls route where they need to go.
Need something simple to set up?
An easy-to-use solution built for modern call handling, not a full enterprise platform you don't need.
Worried about security on growing call volume?
Modern, secure communications built for today's needs.
Still Deciding?
A quick way to see what fits.
All three help you stop losing customers to interactions that fall through the cracks. The difference is the scale and complexity your business actually needs.
Need full omnichannel and AI insight?
Every interaction tracked and analyzed. Start with Enterprise Cloud Contact Center.
Want enterprise capability, SMB price?
Multichannel support sized and priced for a smaller team. SMB Cloud Contact Center is built for that.
Just need calls routed reliably?
No omnichannel needed yet. Call Center covers the basics without added complexity.
All three draw from the same feature set, including IVR, skills-based routing, call recording and CRM integration, so moving up as you grow doesn't mean starting over.
Partnered with Leading Organizations
