What happened on that call last week?
Without a recording, that question has no good answer. Disputes go unresolved, training moments get missed, and compliance requirements go unmet, all because a conversation exists only in someone's memory. Recording captures every call, then scales up to quality assurance and AI-driven intelligence that tells you what to do next.
The Problem:
When a dispute comes up, a compliance auditor asks a question, or a new hire needs a training example, an unrecorded call leaves you with nothing but someone's memory of what was said. That's not good enough for regulated industries, and it's not good enough for resolving a customer complaint either.
A conversation that isn't recorded didn't happen, as far as anyone can prove
How Call Recording Solves It:
Call Recording captures, stores and secures every call for compliance, training and reference, with unlimited storage and no gaps in coverage.
Need proof of what was actually said?
Cross-platform compliant recording captures every call, with advanced playback and tagging to find what you need later.
Worried about running out of storage?
Unlimited audio recording storage means retention policy is a choice, not a budget constraint.
Handling sensitive or regulated conversations?
AES 256-bit rotating encryption, legal hold and multi-factor authentication keep recordings secure and compliant.
Need to control who can access what?
Granular user-based permissions and agent or team grouping limit access to who should actually have it.
Want a fast way to review a call?
On-demand AI transcription and call summarization turn a recording into something you can scan, not replay.
Capturing calls is one thing. Actually using them to improve how your team performs is another. Without structured evaluation tools, good coaching moments and compliance risks alike get buried in hours of recordings nobody has time to review properly.
The Problem:
You're recording calls, but not learning from them
How Call Recording + QA Solves It:
Call Recording + QA includes everything in Call Recording, plus quality assurance and agent evaluation tools built to actively assess and improve performance.
Coaching happening informally or not at all?
QA and agent evaluation tools, plus a dedicated supervisor license, make structured coaching possible.
Need to redact sensitive information?
Manual PCI DSS, PHI and PII redaction protects sensitive data before a recording gets shared or reviewed.
Want more than just audio?
Screen capture and screen recording show exactly what an agent was doing, not just what was said.
Need deeper detail than a basic call log?
Enhanced call details and advanced reporting give supervisors the specifics to evaluate a call fairly.
Once you're recording and evaluating calls, the next challenge is turning all of that into something actionable, spotting patterns across hundreds of conversations, catching sentiment shifts before they become churn, and knowing what to actually do next instead of just what happened.
The Problem:
You have the data, but not the answer
How Performance Intelligence Solves It:
Performance Intelligence includes everything in Call Recording + QA, plus a full AI-driven intelligence layer that turns conversations into recommended next actions.
Drowning in recordings with no way to see patterns?
AI data analysis across multiple sources and comprehensive dashboards surface what matters without manual review.
Want to catch frustration before it becomes churn?
Sentiment analysis and interaction journey visualization show how a customer's experience actually evolved.
Need redaction to keep up with volume?
Automated PCI DSS, PHI and PII redaction removes sensitive data without manual review.
Working across languages?
Automated, multilingual AI transcription and call summarization cover conversations in more than one language.
Still Deciding?
A quick way to see what fits.
Every package builds on the one before it. The difference is how far you want to go from capturing calls to acting on them.
Need reliable, compliant call capture?
Every call, secured and stored. Start with Call Recording.
Ready to actively coach and evaluate performance?
Tools to assess and improve, not just archive. Call Recording + QA is built for that.
Want AI-driven insight that tells you what to do next?
Turns conversations into action. Performance Intelligence covers it end to end.
Every package builds on the one before it, so moving up as your needs grow adds capability rather than starting over.
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